Legal

Privacy Policy

Last Updated: 14 April 2025  |  Wira Chronos, Kuala Lumpur, Malaysia

1. Introduction

Wira Chronos ("we", "us", "our") is a watch repair workshop located at 27 Jalan Telawi 3, Bangsar Baru, 59100 Kuala Lumpur, Malaysia. We are committed to handling personal data responsibly and in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This policy explains what data we collect, why we collect it, how we use it, and the choices available to you.

This policy applies to information collected through our website at wirachro.sbs, through our enquiry forms, and through direct communications with us. If you have questions, please contact us at [email protected].

2. What Data We Collect

When you submit an enquiry through our website or contact us directly, we may collect the following personal data:

• Full name
• Email address
• Phone number (if provided)
• Any information you include in the message field of our enquiry form

We also collect non-personal technical data through our website, including browser type, pages visited, and approximate geographic location, through analytics cookies (where consent has been given). See Section 5 for more detail on cookies.

3. How We Use Your Data

Personal data collected through our website or by direct communication is used for the following purposes:

• Responding to your service enquiry and providing information about our work
• Administering service arrangements and maintaining workshop records for watches in our care
• Communicating with you about the progress of work during a service
• Improving our website and understanding how visitors interact with it (analytics, with consent)

We do not use your personal data for unsolicited marketing communications. We do not sell, rent, or trade personal data to third parties.

4. Legal Basis for Processing

Under the PDPA 2010, we process your data on the following bases:

• Consent: Where you have submitted an enquiry form or provided data voluntarily.
• Contractual necessity: Where data processing is required to fulfil a service arrangement you have entered into with us.
• Legitimate interests: Where we have a legitimate business interest in maintaining workshop records and responding to enquiries, balanced against your privacy rights.

5. Cookies

Our website uses cookies. Essential cookies are required for the site to function and cannot be disabled. Optional analytics and preference cookies are only placed with your consent, which you may manage through the cookie banner or our Cookie Policy page.

6. Data Retention

Enquiry records are retained for up to 36 months, after which they are deleted. Workshop service records — which may include your name and contact details alongside records relating to your watch — are retained for up to seven years for workshop accountability purposes. You may request earlier deletion subject to any overriding legal obligation.

7. Data Security

We take reasonable technical and organisational steps to protect personal data against unauthorised access, loss, or alteration. Our website uses encrypted connections (HTTPS). Internal records are held on password-protected systems with access limited to workshop personnel who require them for service purposes.

In the event of a data breach that may affect your personal data, we will notify you and the relevant authority in accordance with our obligations under Malaysian law.

8. Your Rights Under the PDPA 2010

As a data subject, you have the following rights:

• Right of access: You may request a copy of personal data we hold about you.
• Right of correction: You may request that inaccurate data be corrected.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time, without affecting the lawfulness of prior processing.
• Right to limit processing: In certain circumstances, you may request that we limit how we use your data.

To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days.

9. Third-Party Services

Our website may link to external resources. We are not responsible for the privacy practices of those sites. Where we use third-party analytics services (such as Google Analytics), data is processed by those providers under their own privacy policies and data processing agreements. Analytics cookies are only placed with your prior consent.

10. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted data to us, please contact us and we will arrange deletion.

11. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or applicable law. The "Last Updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this page from time to time.

12. Contact for Data Enquiries

For any question or request relating to your personal data, please write to us at:

Wira Chronos
27 Jalan Telawi 3, Bangsar Baru, 59100 Kuala Lumpur, Malaysia
Email: [email protected]
Phone: +60 3 2287 6418